ORDER FAQ
All You Wanted to Know And More About Ordering From Us.
Here are the questions we are most frequently being asked.
Still got questions? Contact us!
WHY SHOULD I PURCHASE FROM KING OF PLEASURE?
At King of Pleasure, we stand out for our commitment to exceptional quality, fast shipping, and great prices. We meticulously select each product to ensure it meets high standards of safety and performance, so you can shop with confidence. Enjoy the convenience of swift and discreet shipping, guaranteed delivery, and competitive pricing designed to provide you with the best value. Our reliable service and customer satisfaction guarantee mean you’ll receive your order quickly and efficiently, ensuring a seamless shopping experience from start to finish.
WHAT IS YOUR GUARANTEED DELIVERY PROMISE?
At King of Pleasure, we ensure that all purchases are promptly shipped within two business days of the paid order date. Lost or damaged orders will be refunded or replaced at your discretion. While we guarantee delivery based on the tracking service’s confirmation, we cannot be held responsible for lost or stolen packages once delivery is confirmed. If you encounter any issues with your order, such as loss or damage, please contact us to arrange a return or replacement, and we’ll assist you accordingly.
HOW CAN I PAY?
At King of Pleasure, we accept all credit or debit card of your choice for a seamless checkout experience. For your reference, the charge on your statement will appear as "King of Pleasure," ensuring clarity for your purchase reference. We prioritize secure transactions to provide you with a smooth and reliable payment process.
IS THE PACKAGE DISCREET?
The privacy of our customers is very important to us! Your products will arrive in a small, unmarked box via our shipping partner, Sub-Zero Distributing. Nothing on the outside of the package will reveal the contents inside, ensuring complete discretion throughout the delivery process.
WHEN WILL I RECEIVE MY ORDER?
While we strive to process and ship your order promptly, we are unable to provide an exact delivery time as it depends on your chosen shipping method. On average, you can expect your order to arrive within 1-5 business days. If you do not receive your order within 7 business days, please contact us so we can assist you in tracking your shipment and resolving any issues.
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DO YOU ACCEPT RETURNS?
We only accept returns for products that are unopened and in their original packaging. If you wish to return an item, please ensure it has not been used or removed from its packaging. Contact us to initiate the return process, and we’ll provide you with the necessary instructions.
DO YOU SHIP INTERNATIONALLY?
At this time, we do not offer international shipping. Due to the high costs of shipping and import duties, it is not feasible for us to sell our products outside of the country. We apologize for any inconvenience this may cause and appreciate your understanding.
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CAN I CANCEL MY ORDER?
We will try our best to accommodate cancellation requests before your order is shipped. If you decide to cancel your order, please call us right away at +1 (888) 735-6792. Once a tracking number is provided, we cannot accept order cancellations.
WHAT IF THERE IS AN ISSUE WITH MY ORDER?
If there is an issue with the quality or delivery of your order, please contact us right away! If any part of your order arrives damaged, we will gladly replace it free of charge, provided we are notified within 24 hours of delivery. Photos of the packaging and damaged products must be submitted along with your replacement request. Refund requests for orders that are not received within the guaranteed delivery promise of 6 business days do not require 24 hour notice.
WHAT IF MY ORDER IS LOST OR STOLEN?
We work very hard to ensure every customer has a great buying experience with us, however, we have NO control are NOT responsible for orders that are lost or stolen after they are processed by the postal service. If the tracking number associated with an order indicates the order has been delivered, but is not able to be located, it is the buyer's responsibility to contact the postal service and obtain a claim number. Once the outcome of the claim has been determined by the postal service, we must be provided with all related correspondence to file an insurance claim. After the insurance claim is filed, a replacement order will be issued. Any replacement orders and all future orders will require signature confirmation. There are NO exceptions to this policy.
REPLACEMENT ORDERS WILL NOT BE PROCESSED UNTIL A CASE NUMBER IS OBTAINED FROM THE POSTAL SERVICE.