HOW DO I CONTACT KING OF PLEASURE?
Feel free to contact us any time toll free at 1-800-316-6330 with any questions regarding our products or ordering.
IS BUYING ONLINE SAFE?
Absolutely. Our store uses the very best in webpage security – privacy protection plus an additional layer of security built in. Please notice that the site contains a lock in the corner of the URL field. Plus, the URL of the website starts with “https,” for “hyper text transfer protocol secure.
SHIPPING & RETURNS
All orders are guaranteed to show as delivered based on tracking information provided. We ship all domestic (USA) orders within two business days (Mon-Fri excluding holidays) after receiving a cleared payment. Depending on your payment method some orders ship the same day!
IS THE PACKAGE DISCREET
All orders are guaranteed to show as delivered based on tracking information provided. We ship all domestic (USA) orders within two business days (Mon-Fri excluding holidays) after receiving a cleared payment. Depending on your payment method some orders ship the same day!
METHODS OF SHIPPING AVAILABLE
USPS – Priority, UPS - Ground
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We ship all orders within 2 business days of receiving a cleared payment. The average time to receive an order is 1 – 7 business days. We ask all customers to contact us if a package is still not received after 7 business days so we can investigate.
DO YOU SHIP INTERNATIONALLY?
Currently we do not ship internationally
HOW IS SHIPPING COST CALCULATED?
Shipping Cost are calculated based on weight and dimensions. Orders that are over $100 include free shipping
RETURNS
We accept returns for orders within 5 business days of receiving your order provided the items and packaging are being returned in their original condition and the buyer arranges and purchases the return shipping. Our goal is to provide our customers with safe and quality products, however for safety and security we do not open or test any of the products we sell. If you receive a defective product we will do our best to assist you in contacting the manufacturer but as resellers we are not able to refund or exchange defective products under any circumstances.
DO I NEED AN ACCOUNT TO PLACE AN ORDER
No. Customers are allowed to check out as a guest
WHO SHOULD I CONTACT IF I HAVE QUESTIONS?
Please feel free to contact us directly – info@kingofpleasure.com or 1-800-316-6330.
HOW DO I PLACE AN ORDER?
​Select the appropriate product you would like to purchase. At this point you can place the product in the CART where you can review your order and add your shipping address for shipping calculation. Next is to click the Proceed to CHECKOUT button. During CHECKOUT you will need to complete the Billing Address and you will be provided with the ability to add a different Shipping Address. Click NEXT. Next is Payment Selection. After completion you will receive an email receipt from The Popper King.
​I DIDN’T RECEIVE AN ORDER CONFIRMATION. WHAT SHOULD I DO?
​If you did not receive an order confirmation e-mail, please check your e-mail spam folder. If you still cannot find it, don’t hesitate to drop us a message using the Contact Page.
HOW DO I USE A COUPON CODE?
During the checkout, search for the “Coupon” area. Enter the code and click ‘Apply Coupon’.
HOW DO I TRACK MY ORDER?
Tracking emails are sent automatically once your order has shipped. If there was a mistake entering the email address accurately the tracking email will not arrive. Please contact us at info@thepopperking.com if you feel there was an error with receiving your tracking information.
​HOW CAN I CANCEL OR CHANGE MY ORDER?
Once you have placed the order, you may contact us directly – info@thepopperking.com or 1-800-316-6330 to check if the order can be adjusted or canceled. However, if a tracking number has already been issued, the order cannot be changed or canceled.
WHAT IF THERE IS AN ISSUE WITH MY ORDER?
If there is an issue with the quality or delivery of your order, please contact us right away! If any part of your order arrives damaged, we will gladly replace it free of charge, provided we are notified within 24 hours of delivery. Photos of the packaging and damaged products must be submitted along with your replacement request.
​WHAT IF MY ORDER IS LOST OR STOLEN?
We work very hard to ensure every customer has a great buying experience with us, however, we have NO control are NOT responsible for orders that are lost or stolen after they are processed by the postal service. If the tracking number associated with an order indicates the order has been delivered, but is not able to be located, it is the buyer’s responsibility to contact the postal service and obtain a claim number. Once the outcome of the claim has been determined by the postal service, we must be provided with all related correspondence to file an insurance claim. After the insurance claim is filed, a replacement order will be issued. Any replacement orders and all future orders will require signature confirmation. There are NO exceptions to this policy.
REPLACEMENT ORDERS WILL NOT BE PROCESSED UNTIL A CASE NUMBER IS OBTAINED FROM THE POSTAL SERVICE.